1. Subscription disclosures
Your membership in the subscription program ("Subscription Service") begins once you have completed the intake form and paid for the first month of the Subscription Services.
Before you authorize payment, checkout will display the amount charged at enrollment, the services included, the renewal amount and frequency, and any material promotional conditions. The live checkout terms for your transaction are incorporated into this Policy.
Unless canceled, the membership renews automatically at the amount and frequency shown at checkout. OpenLoop processes patient payments for the white-label service. Payment does not guarantee that a licensed treating professional will prescribe medication.
There is no guarantee of results or effectiveness of any treatment or care plan provided to you as part of your participation or use of the Subscription Services.
2. Promotions
If an introductory or promotional offer applies, the offer will state its eligibility, duration, price charged at enrollment, regular renewal amount and frequency, and any redemption limits. Unless stated otherwise, a promotion applies only to the period identified and does not change future renewal charges.
3. How to cancel
You may cancel at any time for any reason by contacting Healed Support at support@store.healed.care or through chat in the patient portal. OpenLoop handles these requests behind the Healed-branded support channels. To avoid the next renewal charge, submit the cancellation request at least 72 hours before the next billing date. If the request is received later, the next charge may occur and cancellation will take effect for the following billing cycle.
After cancellation, you may continue receiving the Subscription Services through the end of the then-current paid billing cycle. Cancellation does not automatically reverse a completed charge, cancel a prescription or medication order already placed, or stop a shipment already released for fulfillment.
4. Refunds
If you cancel through patient support within the first 72 hours of a subscription term and have not received any Subscription Services, you will receive a full refund.
If a licensed treating professional disqualifies you from treatment for a medical reason, no prescription will be issued, the subscription will be canceled, and you will receive a full refund of the applicable Subscription Service charge.
For a membership charged every four weeks or monthly, cancellation does not provide a refund for the billing period in which cancellation occurs or for a prior billing period, except as stated above or required by law. If a membership is prepaid for two or more billing periods, you will receive a refund for future periods for which medication was not shipped.
Approved refunds are returned through the payment method and process used by OpenLoop. The time for the credit to appear may depend on the payment provider or financial institution.
5. Pharmacy orders and shipments
Prescription medication generally cannot be returned to a pharmacy for refund or reuse once ordered for a patient. Inspect deliveries promptly and contact patient support immediately if an item is damaged, incorrect, missing, or delayed.
The pharmacy may replace a damaged item after receiving evidence of the damage. An incorrect item will be replaced by the pharmacy. OpenLoop will coordinate with the pharmacy, fulfillment provider, or carrier regarding other shipment issues; no refund or replacement is promised beyond the confirmed rules above or rights required by law.
6. Failed payments, changes, and legal rights
If payment fails, non-clinical service or fulfillment may be paused after reasonable notice, subject to any clinical-continuity duties. Medication, pharmacy, and program availability may change. If a material change affects a paid order, the parties will apply this Policy and applicable law.
Nothing in this Policy limits non-waivable rights under payment-card, automatic-renewal, prescription-drug, or consumer-protection law.
7. Contact
Cancellation, refund, billing, and shipment questions: contact Healed Support at support@store.healed.care or through chat in the patient portal. OpenLoop handles these requests behind the Healed-branded support channels.
Sigma Health, Inc., doing business as Healed
1 Ferry Building, Suite 201, San Francisco, CA 94111
8. Subscription Services FAQs
What is included in my Subscription Services price?
Your Subscription Services represents a single price for the subscription purchased. This may include consultations both live and via electronic form submissions and reviews by a healthcare provider for medications that are fulfilled through a pharmacy, lab services, or other health care services for which we collect payments, 24/7 patient support line, and other services to support your medical journey.
What if my healthcare provider determines I am no longer eligible for the Subscription Services?
If your healthcare provider determines you are no longer eligible for the Subscription Services, your subscription will be canceled, and a refund may be issued. If you have questions or concerns about an eligibility-initiated cancellation, please contact our patient support at support@store.healed.care.