Healed Website Terms of Use

1. Scope and acceptance

These Website Terms of Use (the “Terms”) govern healed.care and the non-clinical membership and support services offered under the Healed brand. Healed is a consumer brand of Sigma Health, Inc. (“Sigma,” “Healed,” “we,” “us,” or “our”). By using healed.care, you agree to these Terms and the Healed Website Privacy Notice.

These Terms do not govern medical care or replace the terms, consent, and privacy notices presented in the OpenLoop-operated patient platform. When you enter that platform, separate OpenLoop terms and clinical documents apply.

2. Who provides the services

Sigma operates the Healed brand, healed.care, and non-clinical membership services, including education, care navigation, and non-clinical customer support.

OpenLoop Health, Inc. operates the Healed-branded patient platform and supports registration, intake, scheduling, patient billing, portal access, patient communications, and coordination with clinical and fulfillment partners. Licensed healthcare professionals provide medical services through the professional entity identified to you in the patient platform.

Sigma is not a medical practice, does not employ or control the clinical judgment of treating professionals, and does not prescribe, compound, dispense, or ship medication. A treating professional—not Sigma—decides whether any evaluation, test, treatment, or prescription is appropriate.

3. Eligibility and geographic availability

You must be at least 18 years old, have legal capacity to agree, provide accurate and current information, and be physically located in a state where the requested service is lawfully available when care is provided.

Particular services, medications, professionals, laboratories, pharmacies, or fulfillment options may be unavailable in a state or may change without notice.

State Coverage

Currently offering services in all 50 states plus Washington D.C. Some services may not be available in all 50 states or Washington D.C. Subject to change.

The launch program does not offer testosterone-replacement therapy or controlled substances.

4. Accounts and accurate information

You are responsible for protecting your credentials, promptly updating your account information, and preventing unauthorized use. You may not impersonate another person or use another person’s account. Incomplete or inaccurate information may delay or prevent care.

5. Telehealth and medical limitations

Telehealth is not appropriate for every person or condition. A treating professional may require additional information, laboratory testing, a telephone or video consultation, an in-person examination, or referral elsewhere. Completing an assessment, communicating with support, or paying for a membership does not create a clinician-patient relationship with Sigma and does not guarantee a prescription or particular treatment.

This service is not for emergencies. If you believe you are experiencing a medical emergency, call 911 or go to the nearest emergency department.

6. Prescriptions and compounded medications

A licensed treating professional independently determines whether treatment is medically appropriate and may decline, change, pause, or discontinue treatment. Results vary and no health outcome is guaranteed.

If a compounded medication is prescribed, it is not approved by the U.S. Food and Drug Administration. The FDA does not review compounded drugs for safety, effectiveness, or quality before they are marketed. A compounded medication is not represented as a generic version of, equivalent to, or the same as an FDA-approved drug.

7. Pharmacies, laboratories, and fulfillment

OpenLoop coordinates with independent licensed pharmacies, laboratories, and fulfillment providers. Each remains responsible for its own services. The participating entity may depend on your location, the treating professional’s order, availability, and applicable law.

Pharmacy Partners

Healed works with the following pharmacy partners through OpenLoop’s pharmacy network. OpenLoop may update the available network over time:

8. Membership, promotions, and recurring charges

The launch program is cash-pay. Neither Sigma nor OpenLoop will submit claims to a health plan unless the live checkout expressly states otherwise. Before payment, the checkout page will display the amount charged at enrollment, what is included, the renewal amount and frequency, any material promotional conditions, and a link to the cancellation and refund policy. Those transaction-specific disclosures form part of your agreement and control for that purchase.

Unless you cancel, the selected membership renews automatically at the renewal amount and frequency disclosed at checkout. OpenLoop processes patient payments for the white-label service. Payment enrolls you in the program shown at checkout; it does not purchase or guarantee a prescription or medication.

A promotion may be limited to eligible new members or the first billing period. Any eligibility, expiration, redemption, and renewal conditions will be displayed with the offer. A promotion does not alter a treating professional’s independent judgment.

Your payment may include amounts retained by Healed and, where applicable, OpenLoop for administrative and support services, in addition to amounts associated with clinical services and medication.

9. Cancellation and refunds

You may cancel at any time by contacting Healed Support at support@store.healed.care or through chat in the patient portal. OpenLoop handles these requests behind the Healed-branded support channels. To avoid the next renewal charge, submit the cancellation request at least 72 hours before the next billing date. If it is received later, the next charge may occur and cancellation will take effect for the following billing cycle.

Refund eligibility is governed by the Healed Subscription, Cancellation and Refund Policy. A full refund is available when a treating professional disqualifies you for medical reasons. Other refunds are limited as described in that Policy and as required by law.

10. Communications

We and OpenLoop may send service-related communications through the portal, email, telephone, or another channel you provide. Promotional communications and care-related text messages are subject to separate consent where required. Consent to marketing is not a condition of medical care. Message and data rates may apply, and supported text programs may be stopped by replying STOP.

11. Privacy and patient rights

The Healed Website Privacy Notice explains Sigma’s handling of information through healed.care and its non-clinical operations. Medical records and protected health information maintained for the treating professional are governed by the applicable OpenLoop Notice of Privacy Practices. Requests concerning medical records or HIPAA rights should be directed as described in that notice; Sigma will route requests it receives to the appropriate party.

OpenLoop Notice of Privacy Practices | OpenLoop Telehealth Consent

12. Acceptable use and intellectual property

You may not misuse the website, interfere with security, attempt unauthorized access, introduce malicious code, scrape the service through automated means, submit unlawful or fraudulent information, or violate another person’s rights. Healed branding and website content are owned by Sigma or its licensors. Sigma grants you only a limited, personal, revocable right to use healed.care for its intended purpose.

13. Third-party services

The program relies on OpenLoop, professional entities, treating professionals, pharmacies, laboratories, payment services, and other third parties. Their services may be governed by separate terms and notices. Linking to or integrating with a third party does not make Sigma the provider of that party’s clinical, pharmacy, laboratory, payment, or fulfillment services.

14. Disclaimers and limitation of liability

To the fullest extent permitted by law, healed.care and Sigma’s non-clinical services are provided “as is” and “as available.” Sigma does not warrant uninterrupted access, availability of a particular treating professional or medication, or any particular result.

To the fullest extent permitted by law, Sigma will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from healed.care or Sigma’s non-clinical services. These limitations do not waive non-waivable consumer rights, limit a treating professional’s legal duties, or apply to liability that applicable law does not permit us to exclude.

15. Suspension, termination, and continuity

Access may be suspended or terminated to address misuse, nonpayment, safety, security, legal requirements, or termination of an underlying service. Suspension of a website account does not authorize abandonment of an established clinician-patient relationship; the treating professional remains responsible for continuity obligations imposed by law.

16. Changes and disputes

We may update these Terms by posting a revised version and effective date and providing any additional notice required by law. If a provision is unenforceable, the remaining provisions remain effective to the extent permitted by law.

Applicable law governs these Terms. Nothing in these Terms limits mandatory consumer protections or other rights that cannot lawfully be waived.

17. Contact

Sigma Health, Inc., doing business as Healed
1 Ferry Building, Suite 201, San Francisco, CA 94111

Healed Support: support@store.healed.care or chat through the patient portal. OpenLoop handles requests behind these Healed-branded support channels. Medical-record and HIPAA-rights requests will be routed to the appropriate healthcare provider or privacy contact.